Down District Council


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Down District Town Centre CCTV

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Partnership working for a safer community.

Crime Prevention Advice. Down District Council

Down District Town Centre CCTV will assist in the prevention of crime but will not eradicate it.

There are some simple steps that you can take to help yourself and keep your property safe:

    * Watch your bags and keep your purse or wallet close to you. Also consider spreding valuables around your body, e.g. keep car keys in your pockets and your phone in your bag.
    * Double check that you have your credit cards and cheque book after you pay for items.
    * Take out a little cash at a time, rather than carry large sums of money. Return your cash cards and cash to your wallet or purse before walking away.
    * You will be safest in well lit areas, Resist the temptation to take short cuts.
    * Tell a shop employee if you see an unattended bag or package.
    * Hide your shopping or valuables in the boot of your car; don't leave it in view.
    * Park in a secure car park or busy street with good lighting.
    * Make sure your car is locked and all windows are closed.
    * Never leave your keys in your car, even for a short time.
    * If someone tries to take something from you, it may be better to let them take than risk injury.
    * If at all suspicious, go into the nearest shop and ask them to call the Police.


The Down District Town Centre CCTV scheme is administrated by Down District Council.

The staff undertake to:

    * Be Pleasant, helpful and courteous at all times
    * Act with fairness, integrity and impartiality, according equal respect to all.
    * Identify themselves to all their customers
    * Respond to all enquires requiring a written response within five working days.
    * Give information and advice to customers on all areas of their work.
    * Answer the majority of phone calls within 10 seconds.

Down District Town Centre CCTV.

Down District Council, in partnership with the PSNI and Down District Community Safety partnership, manages 21 closed circuit television (CCTV) cameras located in strategic points throughout Downpatrick, Ballynahinch and Newcastle town centres.

The system aims to:

    * Prevent and detect crime
    * Provide evidence to relevant enforcement agencies
    * Maintain public order
    * Prevent anti-social behaviour and nuisance
    * Provide reassurance and
    * Promote economic wellbeing

The cameras are monitored and all images recorded in a suite in Lisburn which can be accessed by the PSNI.

The system is operated in accordance with a Code of Practice, copies of which are available on request or which can can be viewed below.


How to tell us what you think:

If you are pleased or dissatisfied with any aspect of the service provided by Down District Council then we would like to hear from you. Comments and complaints will help us improve our service.

If you have a complaint you can raise it informally with the person you have been dealing with. However, if you prefer, or are still not satisfied, you can contact by telephone or letter, Down District Council who will deal with your complaint in the first instance.

If you complain in writing, your complaint will be acknowledged within three working days. We will investigate any complaint throughly and give a response within ten working days. If, after contacting Down District Council you are not satisfied, then you can write to the Chief Executive, who will also respond to your complaint within ten working days.

If you are still not satisfied you can contact the Northern Ireland Ombudsman by phone or in writting:

The Ombudsman
Belfast BT1 6BR
Telephone: 0800 34 34 24